Terms & Conditions
Reservation Agreement:
Listed below are the rules we practice with customers, employees, and our affiliates. They permit everyone to know what to consistently expect from AROM Transportation (Carrier).
We have a terrific group of employees focused on providing a safe, memorable experience. To that end we present in the spirit of fairness, our policies.
The rate estimate presented to you prior to your trip is an initial estimate of the cost of the service you describe to us.
Wait time or additional services that you, your agent, or your guest request or accrue later may change the circumstances and the total charge you incur.
Point to Point reservations are charged at Transfer Rates with a stated pick-up time and anticipated drop-off time.
Time delays, for the convenience of the customer, may convert the trip from a Transfer Rate to an Hourly Rate for time spans longer than one hour.
Hourly Rates begin at your scheduled pick-up time and end when the last passenger is dropped-off.
Overtime will be charged accordingly. Fractions of an hour are rounded to the nearest 15 minute interval.
Cancellations:
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Point to Point Transfer Reservations: Charged full fare if cancelled within two hours of scheduled pickup time.
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Hourly Rate Reservations: Charged ¼ fare if cancelled more than 72 hours of scheduled pickup time ($100 admin fee non-refundable)
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Hourly Rate Reservations: Charged ½ fare if cancelled within 72 hours of scheduled pickup time ($100 admin fee non-refundable)
Each segment of your reservation has an individual confirmation number. If you wish to cancel, be sure to cancel each segment of your reservation.
If your arriving flight is delayed prior to departure from another city, please call us at (314) 896-9133, as a courtesy. Your chauffeur and dispatch will be monitoring the flight as well to
ensure we arrive at the appropriate time.
We do not monitor private flights (those flights arriving at an FBO) or train schedules. Therefore, wait time will be charged for delays longer than 15 minutes for both private flights and
trains.
A 'no-show' fee equal to the quoted rate plus applicable wait time will be charged if the passenger fails to arrive at the designated location. To avoid a 'no-show' fee please
call (314) 896-9133 if you cannot locate your chauffeur.
The carrier is not liable for circumstances beyond its control including, but not limited to, weather, road conditions, and breakdown. In the unlikely event the vehicle scheduled for your
reservation is not available, we reserve the right to substitute an alternative vehicle at no additional cost to the chartering passenger.
In the event the carrier is unable to provide one of its employee chauffeurs, we may contract with a qualified Affiliate Company to provide our service for you.
Because our affiliates are carefully chosen, you can expect the same great service you would otherwise receive from the Carrier.
Passengers over the age of 21 are permitted to consume alcohol in our vehicles.
Passengers under the age of 21 are not permitted to consume alcohol under any circumstances.
If passengers under 21 attempt to consume alcohol, the chauffeur will ask them to adhere to our “No Alcohol Under 21” policy, and terminate the trip if they fail to comply.
Full fare is always charged for terminations due to illegal or inappropriate behavior.
A 50% deposit will be charged to the credit card on file. The balance will be charged the week before the event. An extra charge will apply for any damage to vehicles.
The amount will be determined after an assessment by our crew. Up to $250 will be charged for excessive cleanup.
AROM Transportation is not responsible for lost or damaged baggage or personal belongings left in the vehicles. However, our team will do their best to assist in locating the items.
By receiving this confirmation you are agreeing to the terms and conditions above. Please feel free to contact us if you have any questions or concerns. Thank you for your interest in AROM Transportation!